Turing AI - Reimagine Safety, Security, and Operations with AI

Turing Vision

Smart Installation

Quick Setup Guide

AI Technology

People Search

Facial Recognition

LPR and Vehicle attribute

Turing Hardware and Software

Connection Illustration

Quick Start Guide (Hardware)

Quick Start Guide (Web Version)

Quick Start Guide (Mobile Version)

3rd Party Camera Integration Guides

Integration Guide for Axis Cameras

Integration Guide for Dahua Cameras

Integration Guide for Hanwha Cameras

Integration Guide for Hikvision Cameras 1: Replacing Hikvision Plug-and-Play NVR with Turing

Integration Guide for Hikvision Cameras 2: Using both Hikvision and Turing Plug-and-Play NVRs

Integration Guide for Hikvision Cameras 3: Using both Hikvision and Turing Non-Plug-and-Play NVRs

TURING VISION® Web App

Comprehensive set of security, safety, and operations; respond to alerts in seconds - Instant AI-based alerts configured by event, camera, location, role or shifts; Search incidents across all historical data - Intuitive search to filter all events recorded.

TURING VISION® Mobile App

Leveraging AI to reimagine the way improving safety, security, and operations

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(Android)

Smart Installation

Connecting NVR and Turing Bridge

Creating Turing Vision Account

TPP Activation

Creating a Site and Adding Turing Bridge

Activating NVR and Adding Cameras

Setting Up Cameras for AI

Setting Up Intelligent Alerts with Smart Search

How-to Videos: TURING VISION® Platform (Web)

Turing Vision Platform Web UI - Alerts

Turing Vision Platform Web UI - Custom Person Alert

Turing Vision Platform Web UI - Custom Vehicle Alert

Turing Vision Platform Web UI - Cameras

Turing Vision Platform Web UI - Event Search

Turing Vision Platform Web UI - Archive

Turing Vision Platform Web UI - People

What are the default username and password for NVR and IP cameras?

Username: admin
Password: 123456
What is the default IP address of your device?

Both NVR and IP cameras have DHCP enabled by default. It will automatically pick up an IP address of the network when plugged into a network.
Do you have any device discovery tools?

Yes, Smart Utility is a device management tool that can detect the device’s IP address within the same network, perform general configuration toward the device, firmware upgrade, extract system’s log and etc.
What are the video content analytic rules supported by your device?
Each of IP camera support the following VCA
- Crossing Line Detection
- Intrusion Detection
- Enter Area Detection
Which VCA Rules will support the Turing Vision Cloud?

Vision Cloud supports both Intrusion and Enter Area VCA Rules, Cross Line detection is not supported by the Vision Cloud.
What display output does your NVR support and what is the max resolution to display?

NVR has two local display ports - HDMI and VGA. The maximum resolution is 4K 30Hz. HDMI and VGA are synchronous displays. Both outputs display the same contents.
Does each of your NVR come with the Turing Vision Bridge?

Yes, all Smart Series NVR should be packaged with our Turing Vision Bridge. If you do not have the bridge, please contact us to send you a Turing Vision Bridge.
What is the Turing Vision Bridge ? How does it work with your NVR?

A Turing Vision Bridge is a device that sets up a connection for NVR to communicate to our Turing Vision Cloud service. For details, please contact our support, your regional Sales Manager or Sales Engineers.
How do I upgrade the firmware version of a Network Video Recorder (NVR)?
- A1: Upgrade from a PC
  1. Download the NVR firmware from the banner message after logging into Vision Web Portal. Save the firmware to a known location in the computer.
  2. Access the NVR by entering the IP address of the NVR in the web browser.
  3. Type username and password to login to the NVR.
  4. Once login to the NVR,
    Click on “Setup” tab > Navigate side menu to Maintenance > Maintenance
  5. Under Maintenance > Select “Local Upgrade” tab
    Choose NVR as device type
    Click on the “Browse” button to browse the firmware saved in step one.
    Click on the “Upgrade” button to upgrade the firmware.
  6. There would be a firmware upgrade progress bar showing the upgrade process. Once it reaches 100%, NVR will reboot right after. Firmware has been successfully upgraded when NVR comes back from reboot.
- A2: Upgrade from the local display of the NVR.
  1. Perform Step 1 from “Upgrade from a PC”. This time save the firmware to a USB flash drive.
  2. Once firmware has saved in the USB flash drive, remove the drive from the PC and insert it directly to any USB port of the NVR.
  3. Navigate NVR’s Local Display menu to
    Menu > Maintain > Upgrade
  4. Choose “Local” for the Type
    Click on the dropdown menu of the “Partition” to select the usb flash drive connected to the NVR.
  5. Select the firmware > click on “upgrade”
  6. There would be a firmware upgrade progress bar showing the upgrade process. Once it reaches 100%, NVR will reboot right after. Firmware has been successfully upgraded when NVR comes back from reboot.
I have enabled Search People in Analytic. Why are some people not being shown in the People tab?
Is there a limit of how many people I can run face search with?

The reason can be that the face is too far away from the camera, or is facing away from the camera such that it will not yield a good face match result.
There is no limit on the number of faces to be detected per customer account.
What type of recording compression does your NVR support?

H.264 and H.265 video compression are the compression supported by NVR.
Is there a limit to how long the stream will stay active?

Not at the moment.
Are we using P2P to stream video to the cloud? When I request a live stream of video, what happens?

Detected event videos are stored in the cloud and are accessible by the account user or administrator until they expire after 30 days. A recording playback is directly streamed from the NVR through the Bridge to the user’s browser.
How many streams of video can I pull from one camera? What is the limit?

20 streams per each smart series camera. When an IP camera is connected to a NVR, 3 of 20 streams will be occupied - Main Stream / Sub Stream / Third Stream.
Can I assign permissions to the users?

A user can be assigned permission to view cameras live, playback recording and edit cameras for the sites assigned to this user.
Can an email be the main account for a bridge and the secondary account for a different bridge?

No, one email address can only be associated with one account.
How do I keep my bridge’s system and firmware up to date?

Your Turing's bridge can be upgraded via OTA (over-the-air). You will see a pop-up notification whenever a new version is available. To start the process, click "Upgrade" from the pop-up, or go to Settings, select the device you want to upgrade under "Devices", and click the Upgrade button.
Where can I find configuration guides for legacy 3rd party camera installations?

https://turing.ai/resources/turing-vision/user-manuals
Cannot view 3rd party camera Live view on Turing NVR or Turing Vision but cameras show online.

Check the encoding setting of the camera to see if you have enabled H.264+/H.265+ or any advanced compression technology. If YES, please turn it off. Advanced compression technology is proprietary and cannot be supported.
How to add a brand new 3rd party camera into Turing Vision?

Follow up with manufacturer’s installation guidelines to activate, setup cameras, turn on ONVIF, make sure 3rd party cameras are in the same LAN as Turing NVR. Then refer to Turing Legacy installation guidelines for the rest steps.
Can I use the Turing NVR to Change the Third-Party camera settings?

Generally, No. The ONVIF protocol can work with time and encoding but usually not with intrusion zone or motion detection settings. It is important to set them in both places to ensure the work.
Do we utilize Main, Sub, and Third Stream in the Turing Vision Platform?

Yes. The Main is for the HD streaming, the Sub is used as default up to 2*2, and Third is used >2*2.
How long does it take for the camera settings in the Turing Vision Platform to update?

It may take up to 5 mins to update the camera setting display here if you made any setting change on NVR or Camera. Please be patient with the updating of information to the cloud.
Will there be any 3rd stream recommendations?

Not exactly, usually the 3rd stream is the lowest resolution stream, compared to the main or sub stream. Just make sure the 3rd stream is lower than 720p.
Cannot connect camera to NVR and it shows error message: user lock out.

This is because some 3rd cameras have a protection mechanism if the user name/password is incorrect, you could either wait for a certain time period or simply reboot the camera.

Smart Series

TURING VISION Mobile App (Recommended)

Leveraging AI to reimagine the way improving safety, security, and operations

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(iOS) DOWNLOAD
(Android)

SMART Utility

Software utility on the Windows PC used to discover, upgrade, and modify parameters for the SMART series products on the same LAN.

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(Windows PC) ARCHIVE

SMART Station

Management client for the Windows PC and Mac. Allows for local LAN access. Computer hardware not included.

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(MAC) DOWNLOAD
(WIN32) DOWNLOAD
(WIN64) DOWNLOAD
(LITE - WIN64) Archive User Manual Data Sheet

SMART Player

The SMART Player is intended to play back video clips directly extract from the SMART series NVR.

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(Windows)

smart IP Cameras

Download Filtered Cameras

TP-MEAD4M28

Turing SMART TP-MEAD4M28 4MP Fixed Lens Dual-Light Active Deterrence

TP-MED4M28

TP-MED4M28 & TP-MED4M4 4MP HD TwilightVision IR Turret Network Camera

TP-MED4M4

TP-MED4M28 & TP-MED4M4 4MP HD TwilightVision IR Turret Network Camera

TP-MVD4MV2

TP-MVD4MV2 4MP HD TwilightVision IR VF Turret Network Camera

TP-MED5M28

TP-MED5M28 & TP-MED5M4 5MP HD TwilightVision IR Turret Network Camera

TP-MED5M28C

Turing SMART TP-MED5M28C 5MP VibrantView Full Color Turret IP Camera 2.8mm

TP-MED5M4

TP-MED5M28 & TP-MED5M4 5MP HD TwilightVision IR Turret Network Camera

TP-MEAD8M28

Turing SMART TP-MEAD8M28 8MP | Fixed Lens | Dual-Light | Active Deterrence

TP-MED8M28

Turing SMART TP-MED8M28 8MP IR Turret IP Camera 2.8mm

TP-MED8M28C

Turing SMART TP-MED8M28C 8MP Fixed Lens White Light LED VibrantView Full Color

TP-MED4M28C

Turing SMART TP-MED4M28C 4MP Fixed Lens White Light LED VibrantView Full Color

TP-MVD8MV2

TP-MVD8MV2 8MP HD TwilightVision IR VF Turret Network Camera

TP-MFD4A28

TP-MFD4A28 & TP-MFD4A4 4MP HD TwilightVision IR Dome Network Camera

TP-MFD4A4

TP-MFD4A28 & TP-MFD4A4 4MP HD TwilightVision IR Dome Network Camera

TP-MFM4M28

TP-MFM4M28 4MP HD TwilightVision IR Mini Dome Camera

TP-MMD4MV2

TP-MMD4MV2 4MP HD TwilightVision IR VF Dome Network Camera

TP-MFD5A4

TP-MFD5A4 5MP HD TwilightVision IR Dome Network Camera

TP-MFD8M28

Turing SMART TP-MFD8M28 8MP TwilightVision IR Dome IP Camera 2.8mm

TP-MMD8MV2

TP-MMD8MV2 8MP HD TwilightVision IR VF Dome Network Camera

TP-MMB2AV5L

TP-MMB2AV5L 2MP HD TwilightVision IR Bullet Camera

TP-MFB4M28

TP-MFB4M28 & TP-MFB4M4 4MP HD TwilightVision IR Bullet Network Camera

TP-MMB4AV2

TP-MMB4AV2 4MP HD TwilightVision IR VF Bullet Network Camera

TP-MBAD4M28

Turing SMART TP-MBAD4M28 4MP Active Deterrence Bullet IP Camera 2.8mm

TP-MFB4M4

TP-MFB4M28 & TP-MFB4M4 4MP HD TwilightVision IR Bullet Network Camera

TP-MFB5A4C

Turing SMART TP-MFB5A4C 5MP VibrantView Full Color Bullet IP Camera 4mm

TP-MFECM18

TP-MFECM18 is a 12 megapixel high resolution sensor and an ultra-wide angle fisheye lens

TP-MEP5M16-1Y

The TP-MEP5M16-1Y 5MP turret camera is a single-sensor camera capable of viewing a full 180-degree field of view

TP-X2D4M28-1Y

The TP-X2D4M28-1Y dual dome camera includes two separate camera modules combined into the same housing.

TP-X2B8MPR-1Y

The TP-X2B8MPR-1Y panoramic dual sensor camera includes two 4MP sensors stitched into a single image.

TP-MBAD8M28

Turing SMART TP-MBAD8M28 8MP Active Deterrence Bullet IP Camera 2.8mm

TP-MMB8AV2

TP-MMB8AV2 8MP HD TwilightVision IR VF Bullet Network Camera

TP-MFB8M4C

Turing SMART TP-MFB8M4C 8MP Fixed Lens White Light LED VibrantView Full Color

TP-MPC4AV25

TP-MPC4AV25 4MP HD TwilightVision Network PTZ Dome Camera

TP-MPC4AV33

TP-MPC4AV33 4MP WDR TwilightVision Network PTZ Dome Camera

TP-MPND5MV2

TP-MPND5MV2 5MP WDR TwilightVision Active Deterrence Mini PTZ Camera

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smart NVR Series

TR-MRP042G2-B

Turing SMART TR-MRP042G2-B 4CH 4POE NVR Bundle with Turing Bridge

TR-MRP082T-B

Turing SMART TR-MRP08-B / TR-MRP082T-B 8CH 8POE NVR Bundle w/ Turing Bridge

TR-MRP164T-B

Turing SMART TR-MRP164T-B 16CH 16POE NVR Bundle w/ Turing Bridge

TR-MR32R-B

Turing SMART TR-MR32R-B 32-CH Performance NVR with Turing Vision Bridge

TR-MR64R-B

Turing SMART TR-MR64R-B 64-CH Performance NVR with Turing Vision Bridge

TR-MRP042T-B [Discontinued]

Turing SMART TR-MRP042T-B 4CH 4POE NVR Bundle w/ Turing Bridge

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Smart Series Element Profiles

Engage using SystemSurveyor's Camera Advisor to design Turing solutions visually

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Team Viewer

Securely and remotely access and support any device, across platforms - from anywhere, anytime.

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Lite Kits

TURING LITE MOBILE APP

A complimentary and intuitive tool for remote viewing on the smartphone with the Turing LITE series kits.

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(iOS) DOWNLOAD
(Android)

Smart Station - LITE

Management client for the Windows PC. Allows for local LAN access. Computer hardware not included.

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(LITE - WIN64)

Advantage Series

ADVANTAGE Tools

Software utility on the Windows PC used to discover, upgrade, and modify parameters for the ADVANTAGE series products on the same LAN

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(Windows PC) ARCHIVE

ADVANTAGE Viewer Mobile App

Easy-to-use mobile app for remotely viewing live and playback video peer-to-peer for the ADVANTAGE product family. Not part of the TURING VISION® cloud platform.

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(iOS) DOWNLOAD
(Android)

ADVANTAGE Management Center

Server-client based management software for the Window PC. Allows for multi-site management and more advanced analytics. Server hardware not included.

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(Windows PC) ARCHIVE

advantage IP Cameras

Download Filtered Cameras

TI-NED0428

Turing ADVANTAGE TI-NED0428 4MP IR Turret IP Camera 2.8mm

TI-NED044

Turing ADVANTAGE TI-NED044 4MP IR Turret IP Camera 4mm

TI-NMD04AV3

Turing ADVANTAGE TI-NMD04AV3 4MP IR Zoom Dome IP Camera

TI-NFD0428

Turing ADVANTAGE TI-NFD0428 4MP IR Dome IP Camera 2.8mm

TI-NFD044

Turing ADVANTAGE TI-NFD044 4MP IR Dome IP Camera 4mm

TI-NCD04A4

Turing ADVANTAGE TI-NCD04A4 4MP IR Mini Dome IP Camera 4mm

TI-NCD04A28

Turing ADVANTAGE TI-NCD04A28 4MP IR Mini Dome IP Camera 2.8mm

TI-NFD08A28

Turing ADVANTAGE TI-NFD08A28 8MP IR Dome IP Camera 2.8mm

TI-NVB02VSL

Turing ADVANTAGE TI-NVB02VSL Active Deterrence 2MP IR Bullet IP Camera

TI-NFB0428

Turing ADVANTAGE TI-NFB0428 4MP IR Bullet IP Camera 2.8mm

TI-NFB044

Turing ADVANTAGE TI-NFB044 4MP IR Bullet IP Camera 4mm

TI-NMB04AV3

Turing ADVANTAGE TI-NMB04AV3 4MP IR Zoom Bullet IP Camera

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advantage NVR Series

TN-NRP042T

Turing ADVANTAGE TN-NRP042T 4CH 2TB NVR with 4CH PoE

TN-NRP082T

Turing ADVANTAGE TN-NRP082T 8CH 2TB NVR with 8CH PoE

TN-NRP084T

Turing ADVANTAGE TN-NRP084T 8CH 4TB NVR with 8CH PoE

TN-NRP0164T

Turing ADVANTAGE TN-NRP164T 16CH 4TB NVR with 16CH PoE

Download Product Catalog Become a Partner

Cybersecurity

Network and Cybersecurity Report

Partner Portal

Turing Partner® Mobile App

Turing AI's Partner Portal will elevate your business through driving sales, keeping you informed, providing easy customer device management, and a secure way to track and manage subscriptions.

- Drive Sales

Utilize our wide array of helpful sales and marketing resources including sales tools, current promotions, technical guides, campaigns, and decks.

- Stay Informed

Monitor your devices remotely and access the latest Turing AI updates and device resources.

- Manage Customer Accounts

Create customer account and request for admin access to provide additional support.

Overall, our Partner Portal provides a highly effective platform that will help increase your sales and simplify your customer management.

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(iOS) DOWNLOAD
(Android)

How-to Videos: Turing Partner Portal

Turing Partner Portal (Intro Video)

Sales Terms

How to Assign Licenses

Redeem License Key

Webinars

Upcoming Webinars

Turing Outdoor Solutions: Upgraded & New Features

Mar 5, 2024 10:00 AM in Pacific Time (US and Canada)

Turing is launching its award-winning SkyShield and SolarShield with enhanced features and additional models. Join us for a presentation on outdoor/remote video surveillance, and a Fireside Chat session with Turing Partners like you and learn about new features like Time-Lapse recording and advanced power management for the SolarShield! The award-winning Turing SkyShield is the ultimate all-in-one outdoor remote video surveillance solution. It is customizable, can be deployed anywhere, you can manage multiple locations under one platform, and it is equipped with industry-leading AI. Don't let power be a problem, with the Turing SolarShield you can do outdoor remote video surveillance. This cutting-edge technology, which is solar-powered and has advanced AI, will always give you peace of mind, wherever you are.

On-Demand Webinars

Turing Tech Tuesday (Available to General Public)
Episode 34 - Turing SolarShield

Tim Sawyer, Director of Learning
Michael Hendrix, Director of Sales Engineering

Tuesday, Jun 27, 2023 3PM EST/12PM PST

Don't let the need for power stop your surveillance needs. With the NEW Turing SolarShield discover all the benefits of our all-in-one outdoor solar-powered video surveillance solution.

Our Turing Tech Tuesday webinar will showcase the benefits of a cutting-edge, award-winning FREE Cloud VMS that will transform your customer's safety and security. See for yourself how the power of CORE AI can simplify and enhance your security workflow – sign up now and take the first step towards a more secure future.

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Turing Tech Tuesday (Available to General Public)
Episode 33 - Turing / Brivo Access Integration

Tim Sawyer, Director of Learning
Michael Hendrix, Director of Sales Engineering

Tuesday, Jun 20, 2023 3PM EST/12PM PST

Don't miss out on the chance to discover Turing's Integration with Brivo Access Control an Enterprise Turing Cloud VMS solution with Core AI so you can search/find video from access control events quickly.

Watch Now

Turing Tech Tuesday (Available to General Public)
Episode 32 - Turing Vision - Enterprise Cloud VMS Features Part 2

Tim Sawyer, Director of Learning
Michael Hendrix, Director of Sales Engineering

Tuesday, Jun 13, 2023 3PM EST/12PM PST

Unleash the power of Turing's Enterprise Cloud VMS Features in Part 2, exploring Single Sign On (SSO) and Active Directory Integration. Discover how to configure these features and maximize your efficiency with Role Based User Permissions to sites and subsites. Join us on this captivating journey through our Enterprise Cloud VMS with Core AI, and revolutionize the way you manage your enterprise.

Our Turing Tech Tuesday webinar will showcase the benefits of a cutting-edge, award-winning FREE Cloud VMS that will transform your customer's safety and security. See for yourself how the power of CORE AI can simplify and enhance your security workflow – sign up now and take the first step towards a more secure future.

Watch Now