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• What are the default username and password for NVR and IP cameras?

  Username: admin
  Password: 123456

• What is the default IP address of your device?

  Both NVR and IP cameras have DHCP enabled by default. It will automatically pick up an IP address of the network when plugged into a network.

• Do you have any device discovery tools?

  Yes, Smart Utility is a device management tool that can detect the device’s IP address within the same network, perform general configuration toward the device, firmware upgrade, extract system’s log and etc.

• What are the video content analytic rules supported by your device?

  Each of IP camera support the following VCA
  

  • Crossing Line Detection
  • Intrusion Detection
  • Enter Area Detection

• Which VCA Rules will support the Turing Vision Cloud?

  Vision Cloud supports both Intrusion and Enter Area VCA Rules, Cross Line detection is not supported by the Vision Cloud.

• What display output does your NVR support and what is the max resolution to display?

  NVR has two local display ports - HDMI and VGA. The maximum resolution is 4K 30Hz. HDMI and VGA are synchronous displays. Both outputs display the same contents.

• Does each of your NVR come with the Turing Vision Bridge?

  Yes, all Smart Series NVR should be packaged with our Turing Vision Bridge. If you do not have the bridge, please contact us to send you a Turing Vision Bridge.

• What is the Turing Vision Bridge ? How does it work with your NVR?

  A Turing Vision Bridge is a device that sets up a connection for NVR to communicate to our Turing Vision Cloud service. For details, please contact our support, your regional Sales Manager or Sales Engineers.

• How do I upgrade the firmware version of a Network Video Recorder (NVR)?

  • A1: Upgrade from a PC
    1. Download the NVR firmware from the banner message after logging into Vision Web Portal. Save the firmware to a known location in the computer.
    2. Access the NVR by entering the IP address of the NVR in the web browser.
    3. Type username and password to login to the NVR.
    4. Once login to the NVR,
       Click on “Setup” tab > Navigate side menu to Maintenance > Maintenance
    5. Under Maintenance > Select “Local Upgrade” tab
       Choose NVR as device type
       Click on the “Browse” button to browse the firmware saved in step one.
       Click on the “Upgrade” button to upgrade the firmware.
    6. There would be a firmware upgrade progress bar showing the upgrade process. Once it reaches 100%, NVR will reboot right after. Firmware has been successfully upgraded when NVR comes back from reboot.
  • A2: Upgrade from the local display of the NVR.
    1. Perform Step 1 from “Upgrade from a PC”. This time save the firmware to a USB flash drive.
    2. Once firmware has saved in the USB flash drive, remove the drive from the PC and insert it directly to any USB port of the NVR.
    3. Navigate NVR’s Local Display menu to
       Menu > Maintain > Upgrade
    4. Choose “Local” for the Type
       Click on the dropdown menu of the “Partition” to select the usb flash drive connected to the NVR.
    5. Select the firmware > click on “upgrade”
    6. There would be a firmware upgrade progress bar showing the upgrade process. Once it reaches 100%, NVR will reboot right after. Firmware has been successfully upgraded when NVR comes back from reboot.

• I have enabled Search People in Analytic. Why are some people not being shown in the People tab?
  Is there a limit of how many people I can run face search with?

  The reason can be that the face is too far away from the camera, or is facing away from the camera such that it will not yield a good face match result.
  There is no limit on the number of faces to be detected per customer account.

• What type of recording compression does your NVR support?

  H.264 and H.265 video compression are the compression supported by NVR.

• Is there a limit to how long the stream will stay active?

  Not at the moment.

• Are we using P2P to stream video to the cloud? When I request a live stream of video, what happens?

  Detected event videos are stored in the cloud and are accessible by the account user or administrator until they expire after 30 days. A recording playback is directly streamed from the NVR through the Bridge to the user’s browser.

• How many streams of video can I pull from one camera? What is the limit?

  20 streams per each smart series camera. When an IP camera is connected to a NVR, 3 of 20 streams will be occupied - Main Stream / Sub Stream / Third Stream.

• Can I assign permissions to the users?

  A user can be assigned permission to view cameras live, playback recording and edit cameras for the sites assigned to this user.

• Can an email be the main account for a bridge and the secondary account for a different bridge?

  No, one email address can only be associated with one account.

• Does NVR support multi network setup?

  Each NVR has 2 networks - LAN and Internal PoE switch network.

  1. LAN can be connected to the internet connection or other network to gain access or join other networks.
  2. Internal PoE Switch - It’s a dedicated network for the IP camera connected to the switch. IP schemes can also change based on the user preference by adjusting the “PoE NIC IP Addr” in the network setting of the NVR.
     Note: First octet of the Internal PoE IP address can not be the same as first octet of the LAN IP address.

• Can NVR change the password of the IP camera that is currently connected to the NVR?

  1. Activating NVR admin password
     When the IP camera is already connected and online, while activating the NVR with a strong password for the first time, a pop up message will ask if the user would like to change the online private camera password. Choose Yes would sync the NVR’s admin password to the online private protocol camera.
  2. Change NVR admin password
     When modifying the admin credential under System > User > admin, “Sync to Camera” option can be checked to sync the new admin password to the online private protocol camera.
  3. Batch Change Password
     Under Menu > Camera > Camera > Advanced > Batch Change Password. Users have the option to sync different passwords or admin current password to the online private protocol camera.

• Does the Smart NVR support ramp up recording ? Support different encoding parameter of the channel when an event is detected.

  Yes, ramp up recording is available for mainstream recording.

  1. Each mainstream consisted of two stream type: Normal and Event.
  2. The channel will use the Normal stream parameter when there is no event activities.
  3. NVR will push the Event stream parameter to the IPC when NVR receive event alert from the channel.
  4. Bitrate and Frame Rate are the two fields can be modified under the Event video parameters.

• How to enable the Live Detection Panel of the local display ? What does Live Detection Panel do?

  1. To enable to the Live Detection Panel: Right Click on the local display > Preview Mode > Smart
  2. The detection panel will display the most current Smart VCA event with its detection snapshot and details.

• What is the size of the conduit entry for the bracket?

  All the conduit entry has 3/4” NPS threaded.

• Does Smart NVR support snapshot records?

  1. Yes, All Smart NVR supports snapshot recording up to 704x480 resolution from the substream of the camera.
  2. User may need to adjust the default 720P substream resolution in order to utilize the snapshot recording from the NVR.
  3. Note: Adjusting the channel’s Substream setting may also affect the TuringVision AI performance and quality.

• Is there any setting that can be adjusted when camera video is showing rolling interference (hum effect)?

  Adjust the channel’s Image exposure setting to on of following options can help minimize the effect

  1. Set the Exposure mode to Indoor 60hz
  2. Set the Exposure mode to Manual and then adjust shutter speed setting to 1/120.

smart IP Cameras

Select Resolution ALL 2MP 4MP 5MP 8MP

Select Camera Type ALL Turret Dome Bullet PTZ

Select Lens ALL Fixed Motorized

Select Low-Light ALL TwilightVision VibrantView None

TP-MED4M28 & TP-MED4M4

TP-MED4M28 & TP-MED4M4 4MP HD TwilightVision IR Turret Network Camera

TP-MED5M28C

Turing SMART TP-MED5M28C 5MP VibrantView Full Color Turret IP Camera 2.8mm

TP-MED5M28 & TP-MED5M4

TP-MED5M28 & TP-MED5M4 5MP HD TwilightVision IR Turret Network Camera

TP-MVD5MV2

Turing SMART TP-MVD5MV2 5MP TwilightVision IR Zoom Turret IP Camera

TP-MED8M28

Turing SMART TP-MED8M28 8MP IR Turret IP Camera 2.8mm

TP-MVD4MV2

TP-MVD4MV2 4MP HD TwilightVision IR VF Turret Network Camera

TP-MVD8MV2

TP-MVD8MV2 8MP HD TwilightVision IR VF Turret Network Camera

TP-MFM4M28

TP-MFM4M28 4MP HD TwilightVision IR Mini Dome Camera

TP-MFD5A28 & TP-MFD5A4

TP-MFD5A28 & TP-MFD5A4 5MP HD TwilightVision IR Dome Network Camera

TP-MFD4A28 & TP-MFD4A4

TP-MFD4A28 & TP-MFD4A4 4MP HD TwilightVision IR Dome Network Camera

TP-MMD4MV2

TP-MMD4MV2 4MP HD TwilightVision IR VF Dome Network Camera

TP-MMD5AV2

Turing SMART TP-MMD5AV2 5MP TwilightVision IR Zoom Dome IP Camera

TP-MMD8MV2

TP-MMD8MV2 8MP HD TwilightVision IR VF Dome Network Camera

TP-MFD8M28

Turing SMART TP-MFD8M28 8MP TwilightVision IR Dome IP Camera 2.8mm

TP-MMB2AV5L

TP-MMB2AV5L 2MP HD TwilightVision IR Bullet Camera

TP-MMB4AV2

TP-MMB4AV2 4MP HD TwilightVision IR VF Bullet Network Camera

TP-MFB4M28 & TP-MFB4M4

TP-MFB4M28 & TP-MFB4M4 4MP HD TwilightVision IR Bullet Network Camera

TP-MFB5M28 & TP-MFB5M4

TP-MFB5M28 & TP-MFB5M4 5MP HD TwilightVision IR Bullet Network Camera

TP-MFB5A4C

Turing SMART TP-MFB5A4C 5MP VibrantView Full Color Bullet IP Camera 4mm

TP-MMB5AV2

Turing SMART TP-MMB5AV2 5MP TwilightVision IR Zoom Bullet IP Camera

TP-MMB8AV2

TP-MMB8AV2 8MP HD TwilightVision IR VF Bullet Network Camera

TP-MBAD8M28

Turing SMART TP-MBAD8M28 8MP Active Deterrence Bullet IP Camera 2.8mm

TP-MPC4AV25

TP-MPC4AV25 4MP HD TwilightVision Network PTZ Dome Camera

TP-MPC4AV33

TP-MPC4AV33 4MP WDR TwilightVision Network PTZ Dome Camera

TP-MPN5MV2

TP-MPN5MV2 5MP WDR TwilightVision Network PTZ Dome Camera

TP-MPND5MV2

TP-MPND5MV2 5MP WDR TwilightVision Active Deterrence Mini PTZ Camera

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smart NVR Series

TR-MRP04-B / TR-MRP042T-B

Turing SMART TR-MRP04-B / TR-MRP042T-B 4CH 4POE NVR Bundle w/ Turing Bridge

TR-MRP08-B / TR-MRP082T-B

Turing SMART TR-MRP08-B / TR-MRP082T-B 8CH 8POE NVR Bundle w/ Turing Bridge

TR-MRP16-B / TR-MRP164T-B

Turing SMART TP-MRP16-B / TR-MRP164T-B 16CH 16POE NVR Bundle w/ Turing Bridge

New

TR-MR32R-B

Turing SMART TR-MR32R-B 32-CH Performance NVR with Turing Vision Bridge

New

TR-MR64R-B

Turing SMART TR-MR64R-B 64-CH Performance NVR with Turing Vision Bridge

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Smart Series Element Profiles

Engage using SystemSurveyor's Camera Advisor to design Turing solutions visually

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Securely and remotely access and support any device, across platforms - from anywhere, anytime.