Resources

Turing Vision


Smart Installation

Quick Setup Guide

AI Technology

People Search

Turing Hardware and Software

Connection Illustration

Quick Start Guide (Hardware)

Quick Start Guide (Web Version)

Quick Start Guide (Mobile Version)

3rd Party Camera Integration Guides

Integration Guide for Axis Cameras

Integration Guide for Dahua Cameras

Integration Guide for Hanwha Cameras

Integration Guide for Hikvision Cameras 1: Replacing Hikvision Plug-and-Play NVR with Turing

Integration Guide for Hikvision Cameras 2: Using both Hikvision and Turing Plug-and-Play NVRs

Integration Guide for Hikvision Cameras 3: Using both Hikvision and Turing Non-Plug-and-Play NVRs

Turing Vision Web App

Comprehensive set of security, safety, and operations; respond to alerts in seconds - Instant AI-based alerts configured by event, camera, location, role or shifts; Search incidents across all historical data - Intuitive search to filter all events recorded.

Turing Vision Mobile App

Leveraging AI to reimagine the way improving safety, security, and operations

Clear
  • Username: admin
    Password: 123456
  • Both NVR and IP cameras have DHCP enabled by default. It will automatically pick up an IP address of the network when plugged into a network.
  • Yes, Smart Utility is a device management tool that can detect the device’s IP address within the same network, perform general configuration toward the device, firmware upgrade, extract system’s log and etc.
  • Each of IP camera support the following VCA
    • Crossing Line Detection
    • Intrusion Detection
    • Enter Area Detection
  • Vision Cloud supports both Intrusion and Enter Area VCA Rules, Cross Line detection is not supported by the Vision Cloud.
  • NVR has two local display ports - HDMI and VGA. The maximum resolution is 4K 30Hz. HDMI and VGA are synchronous displays. Both outputs display the same contents.
  • Yes, all Smart Series NVR should be packaged with our Turing Vision Bridge. If you do not have the bridge, please contact us to send you a Turing Vision Bridge.
  • A Turing Vision Bridge is a device that sets up a connection for NVR to communicate to our Turing Vision Cloud service. For details, please contact our support, your regional Sales Manager or Sales Engineers.
    • A1: Upgrade from a PC
      1. Download the NVR firmware from the banner message after logging into Vision Web Portal. Save the firmware to a known location in the computer.
      2. Access the NVR by entering the IP address of the NVR in the web browser.
      3. Type username and password to login to the NVR.
      4. Once login to the NVR,
        Click on “Setup” tab > Navigate side menu to Maintenance > Maintenance
      5. Under Maintenance > Select “Local Upgrade” tab
        Choose NVR as device type
        Click on the “Browse” button to browse the firmware saved in step one.
        Click on the “Upgrade” button to upgrade the firmware.
      6. There would be a firmware upgrade progress bar showing the upgrade process. Once it reaches 100%, NVR will reboot right after. Firmware has been successfully upgraded when NVR comes back from reboot.
    • A2: Upgrade from the local display of the NVR.
      1. Perform Step 1 from “Upgrade from a PC”. This time save the firmware to a USB flash drive.
      2. Once firmware has saved in the USB flash drive, remove the drive from the PC and insert it directly to any USB port of the NVR.
      3. Navigate NVR’s Local Display menu to
        Menu > Maintain > Upgrade
      4. Choose “Local” for the Type
        Click on the dropdown menu of the “Partition” to select the usb flash drive connected to the NVR.
      5. Select the firmware > click on “upgrade”
      6. There would be a firmware upgrade progress bar showing the upgrade process. Once it reaches 100%, NVR will reboot right after. Firmware has been successfully upgraded when NVR comes back from reboot.
  • The reason can be that the face is too far away from the camera, or is facing away from the camera such that it will not yield a good face match result.
    There is no limit on the number of faces to be detected per customer account.
  • H.264 and H.265 video compression are the compression supported by NVR.
  • Not at the moment.
  • Detected event videos are stored in the cloud and are accessible by the account user or administrator until they expire after 30 days. A recording playback is directly streamed from the NVR through the Bridge to the user’s browser.
  • 20 streams per each smart series camera. When an IP camera is connected to a NVR, 3 of 20 streams will be occupied - Main Stream / Sub Stream / Third Stream.
  • A user can be assigned permission to view cameras live, playback recording and edit cameras for the sites assigned to this user.
  • No, one email address can only be associated with one account.
  • Your Turing's bridge can be upgraded via OTA (over-the-air). You will see a pop-up notification whenever a new version is available. To start the process, click "Upgrade" from the pop-up, or go to Settings, select the device you want to upgrade under "Devices", and click the Upgrade button.
  • Check the encoding setting of the camera to see if you have enabled H.264+/H.265+ or any advanced compression technology. If YES, please turn it off. Advanced compression technology is proprietary and cannot be supported.
  • Follow up with manufacturer’s installation guidelines to activate, setup cameras, turn on ONVIF, make sure 3rd party cameras are in the same LAN as Turing NVR. Then refer to Turing Legacy installation guidelines for the rest steps.
  • Generally, No. The ONVIF protocol can work with time and encoding but usually not with intrusion zone or motion detection settings. It is important to set them in both places to ensure the work.
  • Yes. The Main is for the HD streaming, the Sub is used as default up to 2*2, and Third is used >2*2.
  • It may take up to 5 mins to update the camera setting display here if you made any setting change on NVR or Camera. Please be patient with the updating of information to the cloud.
  • Not exactly, usually the 3rd stream is the lowest resolution stream, compared to the main or sub stream. Just make sure the 3rd stream is lower than 720p.
  • This is because some 3rd cameras have a protection mechanism if the user name/password is incorrect, you could either wait for a certain time period or simply reboot the camera.

Turing Vision V1.30 Release Note

Important Note: For full functionality, the bridge system firmware version should be upgraded to v2.0.1 for the new functionality introduced in this release.

  • 1. VMS Updates

    1. Add Snapshot support in Live View (Mobile and Web)

      A customer admin, site manager, or a site operator user can create snapshots and save them to their local computer or mobile phone by clicking the snapshot button in Live view.

      The resolution of a snapshot depends on the type of stream being viewed by the user.

    2. Taking a snapshot during playback (Mobile and Web)

      A customer admin, site manager, or a site operator user can create snapshots and save them to their local desktop or mobile phone by clicking the snapshot button in Playback.

      The resolution of a snapshot depends on the type of stream being viewed by the user.

    3. Allow only Admin user to modify Display setting

      Prior to this change, both administrators and site managers were able to modify Display settings, and these settings applied to all cameras across the organization. This release restricts the ability to modify display settings to only admin users.

  • 2. CORE AI

    1. Basic License Camera Overhaul

      Basic License functionalities have been enhanced for Turing cameras. New benefits include:

      1. Viewing all people or vehicle events with a snapshot up to 7 days old. No more blurring of events.
      2. Setting alerts for all people or vehicle detections.
      3. Remotely setting up regions of interest for the camera.
      4. Playback over the cloud with event markers on a timeline.

      Alerts and events are retained for 7 days (reduced from 30 days). Smart AI search and alerts, alert sharing, device health alert, live view sharing, and cloud archive are only available to Core AI licensed cameras.

  • 3. Partner Portal Updates

    Dealer admins are allowed to assign customers to technicians.

    Prior to this release, technicians had access to all customers. Administrator users can now set technician access to customers via the "Users" page under "Org Settings". Administrators can assign technicians to customers by selecting a customer from the dropdown list.

    When "All customers" is selected, the technician has access to all customers, including future ones.

    Regardless of whether a technician has access to "All customers," they have access to the customer accounts they created.

  • 4. Web Updates

    Customers can store their device credentials securely with Turing.

    Users can store their device usernames and passwords securely with Turing and have them at their fingertips when needed. For better security, the device credentials are visible to the account administrator and your dealer when they sign in with full admin access.

    The feature works with all IP cameras, whether they are Smart Turing cameras or 3rd-party cameras.

    (General Release) Ability to access the IP camera’s web-based setup page via “Connect.”

    Customers' admins and dealers with Full Admin Access can open the IP camera’s setup page by selecting "Connect" next to the camera on the Devices page under Settings.

    In addition to Turing Smart Cameras, the compatible 3rd-party cameras include Hikvision DS & PCI series, Axis, Hanwha, Dahua, 3xLogic, and ENS.

    Please note that Turing and 3rd-party fisheye and multi-sensor cameras are not supported at this moment.

    Devices should have a strong password to ensure their security when accessed via the Internet. For security reasons, the connection is limited to 90 minutes.

    Please note that video streaming for Live View and Playback is not supported at this time.

    Move the HD control button below the live view window for quick access.

    To switch between the SD and HD live view mode, click the HD button. When the live view is streamed in HD, the icon shows “HD ON”.

    When the live view is streamed in SD, the icon shows “HD OFF”.

  • 4. Mobile Updates

    Ability to manage Full Admin access via the mobile app, including granting and revoking access.

    1. Customers can review and grant dealers Full Admin Access.

      In addition to email notifications, customers will be notified on the web, where they can approve or reject the request. There will be a pop-up notification, a side-menu notification, and an alert on the "My Dealer" page. Customers can review and grant access by clicking "Review and Grant Access."

    2. The icon next to “My Dealer” turns blue when the dealer has full admin access to the customer's account.

    3. Customers can revoke the access on the “My Dealer” page.

      On the My Dealer page, users can click "Revoke Access" to revoke Full Admin Access before it expires.

  • 6. The Partner Portal and Turing Vision web and mobile applications automatically format telephone numbers to (123) 456-7890.

Smart Series


Turing Vision Mobile App (Recommended)

Leveraging AI to reimagine the way improving safety, security, and operations

SMART Utility

Software utility on the Windows PC used to discover, upgrade, and modify parameters for the SMART series products on the same LAN.

SMART Station

Management client for the Windows PC and Mac. Allows for local LAN access. Computer hardware not included

SMART Player

The SMART Player is intended to play back video clips directly extract from the SMART series NVR.

smart IP Cameras

TP-MED4M28 & TP-MED4M4

TP-MED4M28 & TP-MED4M4 4MP HD TwilightVision IR Turret Network Camera

TP-MEAD4M28

Turing SMART TP-MEAD4M28 4MP Fixed Lens Dual-Light Active Deterrence

TP-MVD4MV2

TP-MVD4MV2 4MP HD TwilightVision IR VF Turret Network Camera

TP-MVD5MV2

Turing SMART TP-MVD5MV2 5MP TwilightVision IR Zoom Turret IP Camera

TP-MED5M28 & TP-MED5M4

TP-MED5M28 & TP-MED5M4 5MP HD TwilightVision IR Turret Network Camera

TP-MED5M28C

Turing SMART TP-MED5M28C 5MP VibrantView Full Color Turret IP Camera 2.8mm

TP-MED8M28

Turing SMART TP-MED8M28 8MP IR Turret IP Camera 2.8mm

TP-MEAD8M28

Turing SMART TP-MEAD8M28 8MP | Fixed Lens | Dual-Light | Active Deterrence

TP-MED8M28C

Turing SMART TP-MED8M28C 8MP Fixed Lens White Light LED VibrantView Full Color

TP-MVD8MV2

TP-MVD8MV2 8MP HD TwilightVision IR VF Turret Network Camera

TP-MFM4M28

TP-MFM4M28 4MP HD TwilightVision IR Mini Dome Camera

TP-MFD4A28 & TP-MFD4A4

TP-MFD4A28 & TP-MFD4A4 4MP HD TwilightVision IR Dome Network Camera

TP-MMD4MV2

TP-MMD4MV2 4MP HD TwilightVision IR VF Dome Network Camera

TP-MMD5AV2

Turing SMART TP-MMD5AV2 5MP TwilightVision IR Zoom Dome IP Camera

TP-MFD5A28 & TP-MFD5A4

TP-MFD5A28 & TP-MFD5A4 5MP HD TwilightVision IR Dome Network Camera

TP-MMD8MV2

TP-MMD8MV2 8MP HD TwilightVision IR VF Dome Network Camera

TP-MFD8M28

Turing SMART TP-MFD8M28 8MP TwilightVision IR Dome IP Camera 2.8mm

TP-MMB2AV5L

TP-MMB2AV5L 2MP HD TwilightVision IR Bullet Camera

TP-MMB4AV2

TP-MMB4AV2 4MP HD TwilightVision IR VF Bullet Network Camera

TP-MFB4M28 & TP-MFB4M4

TP-MFB4M28 & TP-MFB4M4 4MP HD TwilightVision IR Bullet Network Camera

TP-MBAD4M28

Turing SMART TP-MBAD4M28 4MP Active Deterrence Bullet IP Camera 2.8mm

TP-MFB5A4C

Turing SMART TP-MFB5A4C 5MP VibrantView Full Color Bullet IP Camera 4mm

TP-MFB5M28 & TP-MFB5M4

TP-MFB5M28 & TP-MFB5M4 5MP HD TwilightVision IR Bullet Network Camera

TP-MMB5AV2

Turing SMART TP-MMB5AV2 5MP TwilightVision IR Zoom Bullet IP Camera

TP-MFB8M4C

Turing SMART TP-MFB8M4C 8MP Fixed Lens White Light LED VibrantView Full Color

TP-MMB8AV2

TP-MMB8AV2 8MP HD TwilightVision IR VF Bullet Network Camera

TP-MBAD8M28

Turing SMART TP-MBAD8M28 8MP Active Deterrence Bullet IP Camera 2.8mm

TP-MPC4AV25

TP-MPC4AV25 4MP HD TwilightVision Network PTZ Dome Camera

TP-MPC4AV33

TP-MPC4AV33 4MP WDR TwilightVision Network PTZ Dome Camera

TP-MPN5MV2

TP-MPN5MV2 5MP WDR TwilightVision Network PTZ Dome Camera

TP-MPND5MV2

TP-MPND5MV2 5MP WDR TwilightVision Active Deterrence Mini PTZ Camera

smart NVR Series

TR-MRP042T-B

Turing SMART TR-MRP042T-B 4CH 4POE NVR Bundle w/ Turing Bridge

TR-MRP08-B / TR-MRP082T-B

Turing SMART TR-MRP08-B / TR-MRP082T-B 8CH 8POE NVR Bundle w/ Turing Bridge

TR-MRP164T-B

Turing SMART TR-MRP164T-B 16CH 16POE NVR Bundle w/ Turing Bridge

TR-MR32R-B

Turing SMART TR-MR32R-B 32-CH Performance NVR with Turing Vision Bridge

TR-MR64R-B

Turing SMART TR-MR64R-B 64-CH Performance NVR with Turing Vision Bridge

Smart Series Element Profiles

Engage using SystemSurveyor's Camera Advisor to design Turing solutions visually

Team Viewer

Securely and remotely access and support any device, across platforms - from anywhere, anytime.

Advantage Series


ADVANTAGE Tools

Software utility on the Windows PC used to discover, upgrade, and modify parameters for the ADVANTAGE series products on the same LAN

ADVANTAGE Viewer Mobile App

Easy-to-use mobile app for remotely viewing live and playback video peer-to-peer for the ADVANTAGE product family. Not part of the Turing Vision cloud platform.

ADVANTAGE Management Center

Server-client based management software for the Window PC. Allows for multi-site management and more advanced analytics. Server hardware not included.

advantage IP Cameras

TI-NED0428

Turing ADVANTAGE TI-NED0428 4MP IR Turret IP Camera 2.8mm

TI-NED044

Turing ADVANTAGE TI-NED044 4MP IR Turret IP Camera 4mm

TI-NMD04AV3

Turing ADVANTAGE TI-NMD04AV3 4MP IR Zoom Dome IP Camera

TI-NFD0428

Turing ADVANTAGE TI-NFD0428 4MP IR Dome IP Camera 2.8mm

TI-NFD044

Turing ADVANTAGE TI-NFD044 4MP IR Dome IP Camera 4mm

TI-NCD04A4

Turing ADVANTAGE TI-NCD04A4 4MP IR Mini Dome IP Camera 4mm

TI-NCD04A28

Turing ADVANTAGE TI-NCD04A28 4MP IR Mini Dome IP Camera 2.8mm

TI-NFD08A28

Turing ADVANTAGE TI-NFD08A28 8MP IR Dome IP Camera 2.8mm

TI-NVB02VSL

Turing ADVANTAGE TI-NVB02VSL Active Deterrence 2MP IR Bullet IP Camera

TI-NFB0428

Turing ADVANTAGE TI-NFB0428 4MP IR Bullet IP Camera 2.8mm

TI-NFB044

Turing ADVANTAGE TI-NFB044 4MP IR Bullet IP Camera 4mm

TI-NMB04AV3

Turing ADVANTAGE TI-NMB04AV3 4MP IR Zoom Bullet IP Camera

advantage NVR Series

TN-NRP042T

Turing ADVANTAGE TN-NRP042T 4CH 2TB NVR with 4CH PoE

TN-NRP082T

Turing ADVANTAGE TN-NRP082T 8CH 2TB NVR with 8CH PoE

TN-NRP084T

Turing ADVANTAGE TN-NRP084T 8CH 4TB NVR with 8CH PoE

TN-NRP0164T

Turing ADVANTAGE TN-NRP164T 16CH 4TB NVR with 16CH PoE

Cybersecurity


Compliance & Certifications

Network and Cybersecurity Report

Partners Portal


How-to Videos: Turing Partner Portal

Turing Partner Portal (Intro Video)

Sales Terms

How to Assign Licenses

Redeem License Key

Webinars


Upcoming Webinars

Turing Tech Tuesday (TPP Exclusive)
Episode 12: Turing Partners Portal - New License Options

Tim Sawyer, Director of Learning
Michael Hendrix, Director of Sales Engineering

Tuesday, Jan. 24, 2023 3PM EST/12PM PST

As a Turing Partner, you'll have the opportunity to revolutionize the way you manage and support your customers with the new Turing Partner Portal. This user-friendly dashboard gives you a quick and easy way to view and control your customers' Turing AI video solutions platform from one secure location.

With the Turing Partner Portal, you'll have access to the following:

  • Real-Time Device Status Updates
  • Convenient OTA Firmware Upgrades
  • Ability to Purchase and Apply Camera Licenses
  • Integrated Monthly Subscription Management

  • Don't miss out on this opportunity to streamline your customer management and offer your clients cutting-edge AI-powered video solutions. Join our webinar today!

    Turing Tech Tuesday (TPP Exclusive)
    Episode 13 - Vision Mobile App Walkthrough

    Tim Sawyer, Director of Learning
    Michael Hendrix, Director of Sales Engineering

    Tuesday, Jan. 31, 2023 3PM EST/12PM PST

    Don't miss out on the chance to discover how the Turing Vision Mobile App, powered by CORE AI, can revolutionize your security processes!

    Our Turing Tech Tuesday webinar will showcase the benefits of a cutting-edge, award-winning VSaaS solution that will transform your customer's safety and security. See for yourself how the power of CORE AI can simplify and enhance your security workflow – sign up now and take the first step towards a more secure future.

    During this exciting webinar, we'll be exploring the many features and benefits of the Turing Vision Mobile App, including:

  • All new multi-screen live view
  • Enhanced playback menu
  • Smart video search for a person or vehicle of interest
  • View cameras by sites or create custom bookmarks
  • Real-time alerts and notifications for your schedule
  • Turing Tech Tuesday (TPP Exclusive)
    Episode 14 - IOT / Turing Connect / PDK

    Tim Sawyer, Director of Learning
    Michael Hendrix, Director of Sales Engineering

    Tuesday, Feb. 7, 2023 3PM EST/12PM PST

    Don't miss out on the chance to discover how the Turing Connect will simplify your integrations and reduce technician dispatches.

    Our Turing Tech Tuesday webinar will showcase the benefits of a cutting-edge, award-winning VSaaS solution that will transform your customer's safety and security. See for yourself how the power of CORE AI can simplify and enhance your security workflow – sign up now and take the first step towards a more secure future.

    During this exciting webinar, we'll be exploring the many features and benefits of the Turing Connect / IOT, including:

  • NEW PDK Access Integration
  • See Door Event Playback with Up to 4 Cameras
  • Connect to Cameras Easily, Without Port Forwarding
  • Maximize Efficiency: Utilize Off-Site NVR Web Client Access
  • Turing Tech Tuesday (TPP Exclusive)
    Episode 15 - How To Setup AI Detection Zones (VCA)

    Tim Sawyer, Director of Learning
    Michael Hendrix, Director of Sales Engineering

    Tuesday, Feb. 14, 2023 3PM EST/12PM PST

    Turing AI's Analytics offers better safety and security by using facial recognition, people detection, vehicle detection, license plate detection, and intrusion detection. These functionalities can generate person of interest and vehicle of interest alerts & notifications.

    In this Webinar learn how to configure, draw, and setup AI detection zones.

    On-Demand Webinars

    Clear

    Turing Tech Tuesday (TPP Exclusive)
    Episode 10: Turing Vision Mobile App

    Tim Sawyer, Director of Learning
    Michael Hendrix, Director of Sales Engineering

    Tuesday, Jan. 10, 2023 3PM EST/12PM PST

    Don't miss out on the chance to discover how the Turing Vision Mobile App, powered by CORE AI, can revolutionize your security processes! Our Turing Tech Tuesday webinar will showcase the benefits of a cutting-edge, award-winning VSaaS solution that will transform your customer's safety and security. See for yourself how the power of CORE AI can simplify and enhance your security workflow – sign up now and take the first step towards a more secure future.

    During this exciting webinar, we'll be exploring the many features and benefits of the Turing Vision Mobile App, including:

  • All new multi-screen live view
  • Smart video search for person or vehicle of interest
  • View cameras by sites or create custom bookmarks
  • Real-time alerts and notifications for your schedule
  • Turing Tech Tuesday (TPP Exclusive)
    Episode 11: Turing Vision Platform - New Features

    Tim Sawyer, Director of Learning
    Michael Hendrix, Director of Sales Engineering

    Tuesday, Jan. 17, 2023 3PM EST/12PM PST

    Are you concerned about the safety and security of your community or business? Look no further than Turing AI's Analytics! Our cutting-edge technology uses facial recognition, people detection, vehicle detection, license plate detection, and intrusion detection to keep you informed and protected.

    Stay one step ahead with our person of interest and vehicle of interest alerts & notifications. Plus, our Turing Vision Platform is constantly being updated with the latest features and improvements. Don't miss out on this opportunity to enhance your security. Join our webinar today!

    In the News

    Turing AI to Demo Mobilized Video Security Platform, Compete in SIA New Products & Solutions Awards at ISC West

    Read More >>

    Turing AI Introduces the Turing Partner Portal

    Read More >>

    Turing AI Debuts Mobilized Security Platform, The First to Combine Patrol Robots and Security Camera Solutions Available on the Market

    Read More >>

    Turing AI Launches Retail Intelligence Solution

    Read More >>

    Turing AI Named to Inc.'s 2021 Best in Business List

    Read More >>

    Transform Your Safety, Security, and Business Operations with AI

    Schedule a Demo