Turing Vision
Smart Installation
Quick Setup Guide
AI Technology
People Search
Turing Hardware and Software
Connection Illustration
Quick Start Guide (Hardware)
Quick Start Guide (Web Version)
Quick Start Guide (Mobile Version)
3rd Party Camera Integration Guides
Integration Guide for Axis Cameras
Integration Guide for Dahua Cameras
Integration Guide for Hanwha Cameras
Integration Guide for Hikvision Cameras 1: Replacing Hikvision Plug-and-Play NVR with Turing
Integration Guide for Hikvision Cameras 2: Using both Hikvision and Turing Plug-and-Play NVRs
Integration Guide for Hikvision Cameras 3: Using both Hikvision and Turing Non-Plug-and-Play NVRs
Turing Vision Web App
Comprehensive set of security, safety, and operations; respond to alerts in seconds - Instant AI-based alerts configured by event, camera, location, role or shifts; Search incidents across all historical data - Intuitive search to filter all events recorded.
Turing Vision Mobile App
Leveraging AI to reimagine the way improving safety, security, and operations
Smart Installation
How-to Videos: Turing Vision Platform (Web)
Turing Vision Platform Web UI - Alerts
Turing Vision Platform Web UI - Custom Person Alert
Turing Vision Platform Web UI - Custom Vehicle Alert
Turing Vision Platform Web UI - Cameras
Turing Vision Platform Web UI - Event Search
Turing Vision Platform Web UI - Archive
Turing Vision Platform Web UI - People
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What are the default username and password for NVR and IP cameras?
Username: admin
Password: 123456 -
What is the default IP address of your device?
Both NVR and IP cameras have DHCP enabled by default. It will automatically pick up an IP address of the network when plugged into a network. -
Do you have any device discovery tools?
Yes, Smart Utility is a device management tool that can detect the device’s IP address within the same network, perform general configuration toward the device, firmware upgrade, extract system’s log and etc. -
What are the video content analytic rules supported by your device?
Each of IP camera support the following VCA
- Crossing Line Detection
- Intrusion Detection
- Enter Area Detection
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Which VCA Rules will support the Turing Vision Cloud?
Vision Cloud supports both Intrusion and Enter Area VCA Rules, Cross Line detection is not supported by the Vision Cloud. -
What display output does your NVR support and what is the max resolution to display?
NVR has two local display ports - HDMI and VGA. The maximum resolution is 4K 30Hz. HDMI and VGA are synchronous displays. Both outputs display the same contents. -
Does each of your NVR come with the Turing Vision Bridge?
Yes, all Smart Series NVR should be packaged with our Turing Vision Bridge. If you do not have the bridge, please contact us to send you a Turing Vision Bridge. -
What is the Turing Vision Bridge ? How does it work with your NVR?
A Turing Vision Bridge is a device that sets up a connection for NVR to communicate to our Turing Vision Cloud service. For details, please contact our support, your regional Sales Manager or Sales Engineers. -
How do I upgrade the firmware version of a Network Video Recorder (NVR)?
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A1: Upgrade from a PC
- Download the NVR firmware from the banner message after logging into Vision Web Portal. Save the firmware to a known location in the computer.
- Access the NVR by entering the IP address of the NVR in the web browser.
- Type username and password to login to the NVR.
- Once login to the NVR,
Click on “Setup” tab > Navigate side menu to Maintenance > Maintenance - Under Maintenance > Select “Local Upgrade” tab
Choose NVR as device type
Click on the “Browse” button to browse the firmware saved in step one.
Click on the “Upgrade” button to upgrade the firmware. - There would be a firmware upgrade progress bar showing the upgrade process. Once it reaches 100%, NVR will reboot right after. Firmware has been successfully upgraded when NVR comes back from reboot.
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A2: Upgrade from the local display of the NVR.
- Perform Step 1 from “Upgrade from a PC”. This time save the firmware to a USB flash drive.
- Once firmware has saved in the USB flash drive, remove the drive from the PC and insert it directly to any USB port of the NVR.
- Navigate NVR’s Local Display menu to
Menu > Maintain > Upgrade - Choose “Local” for the Type
Click on the dropdown menu of the “Partition” to select the usb flash drive connected to the NVR. - Select the firmware > click on “upgrade”
- There would be a firmware upgrade progress bar showing the upgrade process. Once it reaches 100%, NVR will reboot right after. Firmware has been successfully upgraded when NVR comes back from reboot.
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A1: Upgrade from a PC
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I have enabled Search People in Analytic. Why are some people not being shown in the People tab?
Is there a limit of how many people I can run face search with?The reason can be that the face is too far away from the camera, or is facing away from the camera such that it will not yield a good face match result.
There is no limit on the number of faces to be detected per customer account. -
What type of recording compression does your NVR support?
H.264 and H.265 video compression are the compression supported by NVR. -
Is there a limit to how long the stream will stay active?
Not at the moment. -
Are we using P2P to stream video to the cloud? When I request a live stream of video, what happens?
Detected event videos are stored in the cloud and are accessible by the account user or administrator until they expire after 30 days. A recording playback is directly streamed from the NVR through the Bridge to the user’s browser. -
How many streams of video can I pull from one camera? What is the limit?
20 streams per each smart series camera. When an IP camera is connected to a NVR, 3 of 20 streams will be occupied - Main Stream / Sub Stream / Third Stream. -
Can I assign permissions to the users?
A user can be assigned permission to view cameras live, playback recording and edit cameras for the sites assigned to this user. -
Can an email be the main account for a bridge and the secondary account for a different bridge?
No, one email address can only be associated with one account. -
How do I keep my bridge’s system and firmware up to date?
Your Turing's bridge can be upgraded via OTA (over-the-air). You will see a pop-up notification whenever a new version is available. To start the process, click "Upgrade" from the pop-up, or go to Settings, select the device you want to upgrade under "Devices", and click the Upgrade button.
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Where can I find configuration guides for legacy 3rd party camera installations?
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Cannot view 3rd party camera Live view on Turing NVR or Turing Vision but cameras show online.
Check the encoding setting of the camera to see if you have enabled H.264+/H.265+ or any advanced compression technology. If YES, please turn it off. Advanced compression technology is proprietary and cannot be supported. -
How to add a brand new 3rd party camera into Turing Vision?
Follow up with manufacturer’s installation guidelines to activate, setup cameras, turn on ONVIF, make sure 3rd party cameras are in the same LAN as Turing NVR. Then refer to Turing Legacy installation guidelines for the rest steps. -
Can I use the Turing NVR to Change the Third-Party camera settings?
Generally, No. The ONVIF protocol can work with time and encoding but usually not with intrusion zone or motion detection settings. It is important to set them in both places to ensure the work. -
Do we utilize Main, Sub, and Third Stream in the Turing Vision Platform?
Yes. The Main is for the HD streaming, the Sub is used as default up to 2*2, and Third is used >2*2. -
How long does it take for the camera settings in the Turing Vision Platform to update?
It may take up to 5 mins to update the camera setting display here if you made any setting change on NVR or Camera. Please be patient with the updating of information to the cloud. -
Will there be any 3rd stream recommendations?
Not exactly, usually the 3rd stream is the lowest resolution stream, compared to the main or sub stream. Just make sure the 3rd stream is lower than 720p. -
Cannot connect camera to NVR and it shows error message: user lock out.
This is because some 3rd cameras have a protection mechanism if the user name/password is incorrect, you could either wait for a certain time period or simply reboot the camera.
Smart Series
Turing Vision Mobile App (Recommended)
Leveraging AI to reimagine the way improving safety, security, and operations
SMART Utility
Software utility on the Windows PC used to discover, upgrade, and modify parameters for the SMART series products on the same LAN.
SMART Station
Management client for the Windows PC and Mac. Allows for local LAN access. Computer hardware not included
SMART Player
The SMART Player is intended to play back video clips directly extract from the SMART series NVR.
smart IP Cameras
TP-MBAD4M28
Turing SMART TP-MBAD4M28 4MP Active Deterrence Bullet IP Camera 2.8mm
TP-MBAD8M28
Turing SMART TP-MBAD8M28 8MP Active Deterrence Bullet IP Camera 2.8mm
TP-MEAD4M28
Turing SMART TP-MEAD4M28 4MP Fixed Lens Dual-Light Active Deterrence
TP-MEAD8M28
Turing SMART TP-MEAD8M28 8MP | Fixed Lens | Dual-Light | Active Deterrence
TP-MED4M28
TP-MED4M28 & TP-MED4M4 4MP HD TwilightVision IR Turret Network Camera
TP-MED4M4
TP-MED4M28 & TP-MED4M4 4MP HD TwilightVision IR Turret Network Camera
TP-MED5M28
TP-MED5M28 & TP-MED5M4 5MP HD TwilightVision IR Turret Network Camera
TP-MED5M28C
Turing SMART TP-MED5M28C 5MP VibrantView Full Color Turret IP Camera 2.8mm
TP-MED5M4
TP-MED5M28 & TP-MED5M4 5MP HD TwilightVision IR Turret Network Camera
TP-MED8M28
Turing SMART TP-MED8M28 8MP IR Turret IP Camera 2.8mm
TP-MED8M28C
Turing SMART TP-MED8M28C 8MP Fixed Lens White Light LED VibrantView Full Color
TP-MFB4M28
TP-MFB4M28 & TP-MFB4M4 4MP HD TwilightVision IR Bullet Network Camera
TP-MFB4M4
TP-MFB4M28 & TP-MFB4M4 4MP HD TwilightVision IR Bullet Network Camera
TP-MFB5A4C
Turing SMART TP-MFB5A4C 5MP VibrantView Full Color Bullet IP Camera 4mm
TP-MFB5M28
TP-MFB5M28 & TP-MFB5M4 5MP HD TwilightVision IR Bullet Network Camera
TP-MFB5M4
TP-MFB5M28 & TP-MFB5M4 5MP HD TwilightVision IR Bullet Network Camera
TP-MFB8M4C
Turing SMART TP-MFB8M4C 8MP Fixed Lens White Light LED VibrantView Full Color
TP-MFD4A28
TP-MFD4A28 & TP-MFD4A4 4MP HD TwilightVision IR Dome Network Camera
TP-MFD4A4
TP-MFD4A28 & TP-MFD4A4 4MP HD TwilightVision IR Dome Network Camera
TP-MFD5A28
TP-MFD5A28 & TP-MFD5A4 5MP HD TwilightVision IR Dome Network Camera
TP-MFD5A4
TP-MFD5A28 & TP-MFD5A4 5MP HD TwilightVision IR Dome Network Camera
TP-MFD8M28
Turing SMART TP-MFD8M28 8MP TwilightVision IR Dome IP Camera 2.8mm
TP-MFM4M28
TP-MFM4M28 4MP HD TwilightVision IR Mini Dome Camera
TP-MMB2AV5L
TP-MMB2AV5L 2MP HD TwilightVision IR Bullet Camera
TP-MMB4AV2
TP-MMB4AV2 4MP HD TwilightVision IR VF Bullet Network Camera
TP-MMB5AV2
Turing SMART TP-MMB5AV2 5MP TwilightVision IR Zoom Bullet IP Camera
TP-MMB8AV2
TP-MMB8AV2 8MP HD TwilightVision IR VF Bullet Network Camera
TP-MMD4MV2
TP-MMD4MV2 4MP HD TwilightVision IR VF Dome Network Camera
TP-MMD5AV2
Turing SMART TP-MMD5AV2 5MP TwilightVision IR Zoom Dome IP Camera
TP-MMD8MV2
TP-MMD8MV2 8MP HD TwilightVision IR VF Dome Network Camera
TP-MPC4AV25
TP-MPC4AV25 4MP HD TwilightVision Network PTZ Dome Camera
TP-MPC4AV33
TP-MPC4AV33 4MP WDR TwilightVision Network PTZ Dome Camera
TP-MPN5MV2
TP-MPN5MV2 5MP WDR TwilightVision Network PTZ Dome Camera
TP-MPND5MV2
TP-MPND5MV2 5MP WDR TwilightVision Active Deterrence Mini PTZ Camera
TP-MVD4MV2
TP-MVD4MV2 4MP HD TwilightVision IR VF Turret Network Camera
TP-MVD5MV2
Turing SMART TP-MVD5MV2 5MP TwilightVision IR Zoom Turret IP Camera
TP-MVD8MV2
TP-MVD8MV2 8MP HD TwilightVision IR VF Turret Network Camera
smart NVR Series
TR-MRP042T-B
Turing SMART TR-MRP042T-B 4CH 4POE NVR Bundle w/ Turing Bridge
TR-MRP08-B
Turing SMART TR-MRP08-B / TR-MRP082T-B 8CH 8POE NVR Bundle w/ Turing Bridge
TR-MRP082T-B
Turing SMART TR-MRP08-B / TR-MRP082T-B 8CH 8POE NVR Bundle w/ Turing Bridge
TR-MRP164T-B
Turing SMART TR-MRP164T-B 16CH 16POE NVR Bundle w/ Turing Bridge
TR-MR32R-B
Turing SMART TR-MR32R-B 32-CH Performance NVR with Turing Vision Bridge
TR-MR64R-B
Turing SMART TR-MR64R-B 64-CH Performance NVR with Turing Vision Bridge
Smart Series Element Profiles
Engage using SystemSurveyor's Camera Advisor to design Turing solutions visually
Team Viewer
Securely and remotely access and support any device, across platforms - from anywhere, anytime.
Advantage Series
ADVANTAGE Tools
Software utility on the Windows PC used to discover, upgrade, and modify parameters for the ADVANTAGE series products on the same LAN
ADVANTAGE Viewer Mobile App
Easy-to-use mobile app for remotely viewing live and playback video peer-to-peer for the ADVANTAGE product family. Not part of the Turing Vision cloud platform.
ADVANTAGE Management Center
Server-client based management software for the Window PC. Allows for multi-site management and more advanced analytics. Server hardware not included.
advantage IP Cameras
TI-NED0428
Turing ADVANTAGE TI-NED0428 4MP IR Turret IP Camera 2.8mm
TI-NED044
Turing ADVANTAGE TI-NED044 4MP IR Turret IP Camera 4mm
TI-NMD04AV3
Turing ADVANTAGE TI-NMD04AV3 4MP IR Zoom Dome IP Camera
TI-NFD0428
Turing ADVANTAGE TI-NFD0428 4MP IR Dome IP Camera 2.8mm
TI-NFD044
Turing ADVANTAGE TI-NFD044 4MP IR Dome IP Camera 4mm
TI-NCD04A4
Turing ADVANTAGE TI-NCD04A4 4MP IR Mini Dome IP Camera 4mm
TI-NCD04A28
Turing ADVANTAGE TI-NCD04A28 4MP IR Mini Dome IP Camera 2.8mm
TI-NFD08A28
Turing ADVANTAGE TI-NFD08A28 8MP IR Dome IP Camera 2.8mm
TI-NVB02VSL
Turing ADVANTAGE TI-NVB02VSL Active Deterrence 2MP IR Bullet IP Camera
TI-NFB0428
Turing ADVANTAGE TI-NFB0428 4MP IR Bullet IP Camera 2.8mm
TI-NFB044
Turing ADVANTAGE TI-NFB044 4MP IR Bullet IP Camera 4mm
TI-NMB04AV3
Turing ADVANTAGE TI-NMB04AV3 4MP IR Zoom Bullet IP Camera
advantage NVR Series
TN-NRP042T
Turing ADVANTAGE TN-NRP042T 4CH 2TB NVR with 4CH PoE
TN-NRP082T
Turing ADVANTAGE TN-NRP082T 8CH 2TB NVR with 8CH PoE
TN-NRP084T
Turing ADVANTAGE TN-NRP084T 8CH 4TB NVR with 8CH PoE
TN-NRP0164T
Turing ADVANTAGE TN-NRP164T 16CH 4TB NVR with 16CH PoE
Cybersecurity
Compliance & Certifications
Network and Cybersecurity Report
Partners Portal
How-to Videos: Turing Partner Portal
Turing Partner Portal (Intro Video)
Sales Terms
How to Assign Licenses
Redeem License Key
Webinars
Upcoming Webinars
Turing Tech Tuesday (TPP Exclusive)
Episode 22 - FREE Cloud VMS vs. CORE AI Feature Comparison
Tim Sawyer, Director of Learning
Michael Hendrix, Director of Sales Engineering
Tuesday, April 4th, 2023 3PM EST/12PM PST
Don't miss out on the chance to discover our FREE Cloud VMS features and benefits with NO LICENSE Required. Or take advantage of our CORE AI licenses that can give your customer smart video search, accurate alerts and more!
Our Turing Tech Tuesday webinar will showcase the benefits of a cutting-edge, award-winning Cloud VMS that will transform your customer's safety and security. See for yourself how the power of CORE AI can simplify and enhance your security workflow – sign up now and take the first step towards a more secure future.
Turing Tech Tuesday (TPP Exclusive)
Episode 23 - Turing ONVIF Cameras / Integration PDK Access Control
Tim Sawyer, Director of Learning
Michael Hendrix, Director of Sales Engineering
Tuesday, April 11th, 2023 3PM EST/12PM PST
Don't miss out on the chance to discover how Turing can utilize ONVIF cameras with PDK Access Control and simplify your integrations.
Our Turing Tech Tuesday webinar will showcase the benefits of a cutting-edge, award-winning VSaaS solution that will transform your customer's safety and security. See for yourself how the power of CORE AI can simplify and enhance your security workflow – sign up now and take the first step towards a more secure future.
During this exciting webinar, we'll be exploring the many features and benefits of Turing Integration with PDK Access Control which include: PDK access integration with ONVIF cameras, see door event playback with up to 4 ONVIF cameras, connect to cameras easily without port forwarding, and maximize efficiency: utilize off-site NVR web client access
On-Demand Webinars
Turing Tech Tuesday (TPP Exclusive)
Episode 20 - Free Cloud VMS & AI for 3rd Party / ONVIF Cameras
Tim Sawyer, Director of Learning
Michael Hendrix, Director of Sales Engineering
Tuesday, Mar. 21, 2023 3PM EST/12PM PST
Learn how you can use existing 3rd party / ONVIF cameras with Turing Zero Cost Cloud VMS with AI. Our Turing Tech Tuesday webinar will showcase the benefits of a cutting-edge, award-winning Cloud VMS that will transform your customer's safety and security. See for yourself how the power of CORE AI can simplify and enhance your security workflow – sign up now and take the first step towards a more secure future.
Turing Tech Tuesday (TPP Exclusive)
Episode 19 - VSaaS Sales Success Unleashed: Turing Up Your RMR
Tim Sawyer, Director of Learning
Michael Hendrix, Director of Sales Engineering
Tuesday, Mar. 14, 2023 3PM EST/12PM PST
Are you tired of struggling to sell RMR? Let us show you how to turn up the heat and boost your bottom line! Join us for our upcoming webinar and learn how Turing Up Your VSaaS can revolutionize your sales approach. With our all-in-one solution, including payment processing and account management, you'll be closing deals like a pro in no time!
Turing Tech Tuesday (TPP Exclusive)
Episode 18 - What is AI? How Does AI Learn? and How Can AI Create RMR For You?
Tim Sawyer, Director of Learning
Michael Hendrix, Director of Sales Engineering
Tuesday, Mar. 7, 2023 3PM EST/12PM PST
Don't miss out on the chance to discover what is AI, how does it learn, and how can you utilize AI to create RMR.
This Turing Tech Tuesday webinar will give you the basic building blocks of what is AI including it's history, how it is created, learns, and how the benefits of a cutting-edge, award-winning Cloud VMS can improve the safety and security of your customers.
– sign up now and take the first step towards a more secure future.
Turing Tech Tuesday (TPP Exclusive)
Episode 17 - (Partner Portal) Creating a Technician, Assigning Customers, and Creating a New End User Account
Tim Sawyer, Director of Learning
Michael Hendrix, Director of Sales Engineering
Tuesday, Feb. 28, 2023 3PM EST/12PM PST
Don't miss out on the chance to discover how to add a technician in your partner portal, assign them specific or ALL customers, and how to create a new end user account.
Turing Tech Tuesday webinar will showcase how to Elevate Your Business with Turing Partner Portal at No Additional Cost
Turing Tech Tuesday (TPP Exclusive)
Episode 16 - How To Create Alerts, Notifications, and Groups (VCA)
Tim Sawyer, Director of Learning
Michael Hendrix, Director of Sales Engineering
Tuesday, Feb. 21, 2023 3PM EST/12PM PST
Don't miss out on the chance to discover how to create customized powerful and schedulable Alerts / Notifications for your Turing Cloud VMS with Core AI.
Our Turing Tech Tuesday webinar will showcase the benefits of a cutting-edge, award-winning Cloud VMS that will transform your customer's safety and security. See for yourself how the power of CORE AI can simplify and enhance your security workflow – sign up now and take the first step towards a more secure future.
Turing Tech Tuesday (TPP Exclusive)
Episode 15 - How To Setup AI Detection Zones (VCA)
Tim Sawyer, Director of Learning
Michael Hendrix, Director of Sales Engineering
Tuesday, Feb. 14, 2023 3PM EST/12PM PST
Turing AI's Analytics offers better safety and security by using facial recognition, people detection, vehicle detection, license plate detection, and intrusion detection. These functionalities can generate person of interest and vehicle of interest alerts & notifications.
In this Webinar learn how to configure, draw, and setup AI detection zones.
Turing Tech Tuesday (TPP Exclusive)
Episode 14 - Turing IoT Connect / PDK Access Control
Tim Sawyer, Director of Learning
Michael Hendrix, Director of Sales Engineering
Tuesday, Feb. 7, 2023 3PM EST/12PM PST
Don't miss out on the chance to discover how Turing IoT Connect / PDK Access Control
will simplify your integrations and reduce technician dispatches.
Our Turing Tech Tuesday webinar will showcase the benefits of a cutting-edge, award-winning VSaaS solution that will transform your customer's safety and security. See for yourself how the power of CORE AI can simplify and enhance your security workflow – sign up now and take the first step towards a more secure future.
During this exciting webinar, we'll be exploring the many features and benefits of Turing IoT Connect / PDK Access Control which include:
