Turing Vision - Frequently Asked Questions

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  • Username: admin
    Password: 123456
  • Both NVR and IP cameras have DHCP enabled by default. It will automatically pick up an IP address of the network when plugged into a network.
  • Yes, Smart Utility is a device management tool that can detect the device’s IP address within the same network, perform general configuration toward the device, firmware upgrade, extract system’s log and etc.
  • Each of IP camera support the following VCA
    • Crossing Line Detection
    • Intrusion Detection
    • Enter Area Detection
  • Cross Line Detection - For Cross Line Detection event alert
    Enter Area Detection - For People and Vehicle Search event
  • NVR has two local display ports - HDMI and VGA. The maximum resolution is 4K 30Hz. HDMI and VGA are synchronous displays. Both outputs display the same contents.
  • Yes, all Smart Series NVR should be packaged with our Turing Vision Bridge. If you do not have the bridge, please contact us to send you a Turing Vision Bridge.
  • A Turing Vision Bridge is a device that sets up a connection for NVR to communicate to our Turing Vision Cloud service. For details, please contact our support, your regional Sales Manager or Sales Engineers.
  • Please follow the link to learn more or contact your installer if help is needed.
  • There are two possible reasons. First, the face is too far away from the camera or would not result in a good quality detection. The event will still be shown in “People” event, but the face will not be searchable due to low quality of facial image.
    Second, we currently limit up to 1,000 faces to be detected per day per customer account.

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