Legal
Privacy Policy
Effective Date: July 6, 2023
In this Privacy Policy ("Policy"), we describe how Turing Video ("Turing", "Company", "we", "our", or "us") collects, uses, and discloses information about various users of our website, mobile application, SaaS services, and online portals (collectively, the "SaaS Services").
Users include: End Customers (users of our devices and SaaS Services), Company Authorized Dealers (authorized dealers/resellers), Turing Collaboration Delegates (individuals granted access to an account), and Website Visitors.
By using the SaaS Services, Users agree that their Personal Information will be handled as described in this Policy. Use of the SaaS Services is also subject to our Terms of Service.
1. Information We Collect Directly
Depending on your user type, we collect:
- Contact information – name, address, email, phone number
- Account information – login credentials, settings, preferences
- Government identifiers – SSN, driver's license number
- Unique identifiers – account number, member ID
- Communications – emails, calls, messages with us
- Employment information – company name, job title, organization type
- Demographic information – sex, gender, race, ethnicity, age
- Financial information – payment details for personal accounts
- Commercial information – purchasing history
- Inferences – reflecting User attributes or behavior
2. Information We Collect Automatically
- Device and browsing information – IP address, browser type, OS, device ID, clickstream data
- Activity and usage – links clicked, features used, time spent, searches
- Location information – derived from IP address or device GPS (if enabled)
3. Information Collected on Behalf of End Customers
Our SaaS Services allow End Customers to capture Personal Information including: sensory data (photos, videos, audio), biometric data (faceprints), health information, demographic information, vehicle information, and geographic information from video footage.
We use Personal Information to:
- Provide, maintain, and improve our SaaS Services
- Manage user accounts and authentication
- Communicate with users (support, updates, marketing)
- Process payments and transactions
- Comply with legal obligations
- Detect and prevent fraud or security incidents
- Analyze usage trends and improve user experience
We may share Personal Information with:
- Service providers who perform services on our behalf
- Business partners as necessary to provide the SaaS Services
- Law enforcement when required by law or to protect rights
- Successors in connection with a merger, acquisition, or sale of assets
- With your consent for any other purpose disclosed to you
We do not sell Personal Information to third parties for their own marketing purposes.
We use cookies and similar technologies to collect information about your browsing activities. Types of cookies include:
- Essential cookies – required for the SaaS Services to function
- Analytics cookies – help us understand how users interact with our services
- Preference cookies – remember your settings and preferences
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.
We retain Personal Information for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When Personal Information is no longer needed, we securely delete or anonymize it.
We implement appropriate technical and organizational safeguards to protect Personal Information against unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the security of our systems with absolute certainty.
Depending on your location, you may have rights regarding your Personal Information, including:
- Access and review your Personal Information
- Correct inaccurate Personal Information
- Request deletion of your Personal Information
- Object to or restrict certain processing
- Data portability where applicable
- Opt out of marketing communications
To exercise these rights, contact us at support@turing.ai.
Residents of certain states (including California, Virginia, Colorado, Connecticut, and Utah) may have additional rights under applicable state privacy laws. This includes the right to know what personal information is collected, the right to delete, the right to opt-out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights.
California residents may submit requests by contacting us at legal@turing.ai.
Our SaaS Services are not directed to children under the age of 13. We do not knowingly collect Personal Information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at legal@turing.ai.
We may update this Policy from time to time. We will notify you of material changes by posting the new Policy on our website with a new effective date. We encourage you to review this Policy periodically. Your continued use of the SaaS Services after any changes indicates your acceptance of the updated Policy.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: