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Legal

Limited Warranty

Turing Video Product Warranty Policy

3
Year Standard Warranty
From date of purchase
10
Year Extended Coverage
With active SaaS subscription
90
Day Activation Window
To qualify for extended warranty

Turing Video sells Products via (a) Authorized Distributors — third-party distributors authorized to resell Products to Authorized Dealers and end customers, and (b) Authorized Dealers — participants in the Turing Partner Program authorized to resell Products to end customers.

This limited warranty applies to:

  • Authorized Dealers who originally purchased Products directly from Authorized Distributors or Turing Video
  • End customers who originally purchased Products directly from Authorized Distributors or Authorized Dealers

This limited warranty covers Turing-branded devices ("Products"). Turing Video warrants that Products are free from defects in material and workmanship under normal use during the warranty period.

The standard warranty duration is three (3) years from the Product Purchase Date as shown on the invoice from the Authorized Distributor, Authorized Dealer, or Turing Video.

Extended Warranty — Up to 10 Years

The warranty is extended through the duration of your Turing SaaS subscription (up to 10 years from the Product Purchase Date) if all of the following apply:

  • The Product is a Turing-branded camera or outdoor "Shield" device (not recorders or bridge devices)
  • You concurrently purchase and continuously maintain a Turing SaaS services subscription for the Product
  • You activate the Turing SaaS subscription within 90 days after the Product Purchase Date

If you discover a defect within the warranty period, you must promptly notify the Authorized Distributor or Authorized Dealer from whom you purchased the Product.

If you are unable to contact your Authorized Distributor or Authorized Dealer, or purchased directly from Turing Video, contact Turing Video at:

1-866-816-7426
883 N. Shoreline Blvd., Suite A220, Mountain View, CA 94043

Within a reasonable time after notification, Turing Video will, at its expense, correct any defect with new or used replacement parts or Products. You are responsible for shipping the Product to Turing Video. Turing Video will bear all costs of ground return shipping for covered Products.

These remedies are your sole and exclusive remedies for breach of warranty.

This limited warranty does not cover:

  • Products, components, or parts that are not Turing Video-branded
  • Damage due to normal wear and tear
  • Defects caused by failure to provide a suitable installation environment
  • Damage caused by use for purposes other than those for which the Product was designed
  • Damage caused by disasters such as fire, flood, wind, and lightning
  • Damage caused by unauthorized attachments or modification
  • Damage during shipment, transportation, or storage
  • Damage caused by accidents, abuse, or misuse

To the extent permitted by law, this warranty and the remedies set forth are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express, or implied. To the extent permitted by law, Turing Video disclaims all statutory and implied warranties, including without limitation, warranties of merchantability and fitness for a particular purpose.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

In no case shall Turing Video be liable for any special, incidental, or consequential damages based upon breach of warranty or any other legal theory. Such damages include, but are not limited to, loss of profits, loss of data, loss of savings or revenue, loss of use of the Product or any associated equipment, and cost of any substitute equipment, facilities, or services.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Need Warranty Support?

Contact our technical support team for warranty claims and product assistance.