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Legal

Website and Mobile App Privacy Policy

Effective Date: September 13, 2022

In this Privacy Policy ("Policy"), we describe how Turing Video ("Company") collects, uses, and discloses information that we obtain about visitors to our website, mobile application and dealer portal ("you").

By visiting the Site or mobile application, you agree that information describing or relating to you ("Personal Information") will be handled as described in this Policy. Your use of our Site or mobile application, and any dispute over privacy, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes.

Residents of certain states may have additional rights concerning their Personal Information under the laws of those states. If you are a resident of Colorado, Connecticut, Nevada, Utah, or Virginia, please refer to the "Additional Privacy Information for Certain Jurisdictions" section below.

We collect Personal Information directly from users, from third parties, and automatically through use of our Site or mobile application.

The Personal Information we collect does not include:

  • Personal Information we reasonably believe you or a third party have made publicly available;
  • Deidentified or pseudonymous data that cannot be attributed to you and is stored separately from other data that could be used to identify you; and
  • Personal Information covered under other laws such as protected health information, creditworthiness, research, and education.

1. Personal Information We Collect Directly from You

The Personal Information we collect from you depends on how you use our Site and mobile application, but generally includes:

  • Contact information such as name, address, email, and phone number.
  • Government identifiers such as Social Security Number and driver's license number.
  • Unique identifiers such as an account number, individual or member ID.
  • Employment and professional-related information such as company name, organization type, company address, and job title.
  • Credit or debit card information such as your card number, date of expiration, and CVV number.
  • Payment or financial information such as credit or payment card information.
  • General location information such as IP-address-based location information through the use of location tracking information.
  • Advertising information such as your purchasing history.

2. Personal Information We Collect Automatically

We automatically collect Personal Information about your use of our Site through cookies and other technologies, including:

  • Domain name
  • Country or region information
  • Browser type
  • Pages viewed and activities conducted
  • Links clicked
  • IP address
  • Length of session
  • Referring URL for the website
  • Advertising ID
  • Mobile device ID
  • Device name and model
  • Activities within the App
  • Length of time that you are logged into our App
  • Location information: With your permission, we will collect location information from your mobile device. You may turn off this feature through the location settings on your mobile device.
  • Language information
  • Operating system, name and version.

To the extent permitted by applicable law, we combine this information with other information we collect about you, including your Personal Information.

We use your Personal Information for the following purposes:

  • Operating Site and Mobile Application and Providing Related Support. To provide and operate our Site and mobile application, communicate with you, provide troubleshooting and technical support, respond to your inquiries, fulfill your orders and requests, and process your payments.
  • Responding to Inquiries. To respond to your questions, fulfill your orders and requests, and consider your request or application.
  • Analyzing and Improving our Site, mobile application, and our Business. To better understand how users access and use our services for research and analytical purposes.
  • Personalizing Experiences. To tailor content we may send or display on the Site, including location customization and personalized help.
  • Marketing Communications. To send newsletters, or any other information that you sign up to receive.
  • Market Research and Customer Satisfaction. To administer surveys and questionnaires, such as for market research or member satisfaction purposes.
  • Protecting Our Legal Rights and Preventing Misuse. To protect the Site and our business operations; to prevent and detect fraud, unauthorized activities and access, and other misuse.
  • Complying with Legal Obligations. To comply with the law or legal proceedings, including responding to national security or law enforcement disclosure requirements.
  • Business Transfers. To consider and implement mergers, acquisitions, reorganizations, and other business transactions.
  • Training and Auditing Customer Service. We retain chat sessions for history, training, and audit purposes.
  • Planning and Managing Events. For event planning and management, including registration, attendance, and connecting you with other event attendees.

We may share the categories of Personal Information with the following parties:

  • Service Providers (Processors). We may disclose Personal Information with our service providers who perform functions on our behalf, including IT service providers, help desk, and payment processors.
  • Affiliates. We may disclose Personal Information to our affiliates or subsidiaries.
  • Business Customers. Transactional information collected through our Site or mobile application may be available to customer account administrators.
  • Company Users. The username and any information you post to our Site or mobile application will be available to, and searchable by, all users.
  • Public Authority/Agency. We may disclose Personal Information if we believe disclosure is reasonably necessary to comply with applicable law, regulation, or governmental request.
  • Third-Party Ad Networks. We may disclose Personal Information to third-party ad network providers, sponsors and/or traffic measurement services.
  • Third-Party Analytics Providers. We may disclose Personal Information to marketing analytics service providers such as Google Analytics or Microsoft Bing.
  • Operating Site and Providing Related Support. To provide and operate our Site and mobile application and for similar service and support purposes.
  • Business Transfers. If we are acquired by or merged with another company, we may transfer the information we have collected from you to the other company.
  • Marketing. We may disclose your Personal Information to third-party ad networks in order to serve targeted advertisements.
  • In Response to Legal Process. We may disclose your Personal Information to comply with the law, a judicial proceeding, court order, or other legal process.
  • To Protect You, Us, and Others. We disclose your Personal Information when we believe it is appropriate to investigate, prevent, or take action regarding illegal activities or suspected fraud.

We may share aggregated and/or pseudonymous information from which individual user identities have been removed.

We and our third-party service providers use cookies and other tracking mechanisms to track information about your use of our Site or mobile application.

Cookies

Cookies are alphanumeric identifiers that we transfer to your device's hard drive through your web browser for record-keeping purposes. There are two types:

  • Session Cookies. Exist only during an online session and disappear when you close your browser. We use them to uniquely identify you during a session.
  • Persistent Cookies. Remain on your device after you have closed your browser. We use them to track aggregate and statistical information about user activity.

Clear GIFs, Pixel Tags, and other Technologies

Clear GIFs are tiny graphics with a unique identifier used to track site visitor activities, manage content, and compile usage statistics.

Third-Party Analytics

We use automated devices and applications, such as Google Analytics, to evaluate usage of our Site. To learn more, review the Google Privacy Policy or download the Google Analytics Opt-out Browser Add-on.

Cross-Device Use

We may use the information we collect about you to help identify other devices that you use and to serve targeted advertising across devices.

Do-Not-Track

Currently, our systems do not recognize browser "do-not-track" requests. You may disable certain tracking by disabling cookies or opting out of targeted advertising.

Third-Party Links

Our Site and mobile application may contain links to third-party websites. Access to and use of such linked websites is governed by the privacy policies of those third parties, not this Policy.

These rights only apply to Personal Information that we collect and process under the terms of this policy.

1. Rights of Nevada Consumers

Under Nevada Revised Statutes Chapter 603A, Nevada residents have the right to opt out of the sale of "Personally Identifiable Information," which includes name in combination with Social Security Number, driver's license number, financial account numbers, and required security codes.

2. Rights of Virginia Consumers

Under the Virginia Consumer Data Protection Act ("VCDPA"), Virginia residents have rights including:

  • Right to Correction: To correct inaccuracies in your personal data.
  • Right to Deletion: To delete personal data provided by or obtained about you.
  • Right of Portability: To obtain a copy of your personal data in a portable, readily usable format.
  • Right to Opt-Out of Sale: We do not "sell" Personal Information under the VCDPA definition, so an opt-out mechanism is not required.
  • Right to Opt-Out of Significant Profiling: To opt out of processing your personal data for decisions that produce legal or similarly significant effects.
  • Right to Appeal: If we decline to take action regarding your request, we will notify you with reasons and instructions for appeal.

3. Rights of Colorado Consumers

Under the Colorado Privacy Act ("CPA"), Colorado residents have rights including:

  • Right to Access: To confirm whether we are processing your personal data and to access such data.
  • Right to Correction: To correct inaccuracies in your personal data.
  • Right to Deletion: To delete the personal data provided to us by you.
  • Right to Data Portability: To obtain a copy of your personal data in a portable, readily usable format.
  • Right to Opt-Out of Sale, Targeted Advertising, and Profiling: To opt out, please email support@turingvideo.com.

4. Rights of Connecticut Consumers

Under the Connecticut Data Privacy Act ("CTDPA"), Connecticut residents have rights including:

  • Right to Access: To confirm whether we are processing your Personal Data and to access such data.
  • Right to Correction: To correct inaccuracies in your Personal Data.
  • Right to Deletion: To delete the Personal Data provided to us by you.
  • Right to Data Portability: To obtain a copy of your Personal Data in a portable, readily usable format.
  • Right to Opt-Out: To opt out of sale of Personal Data, please email support@turingvideo.com.

5. Rights of Utah Consumers

Under the Utah Consumer Privacy Act ("UCPA"), Utah residents have rights including:

  • Right to Access: To confirm whether we are processing your Personal Data and to access such data.
  • Right to Correction: To correct inaccuracies in your Personal Data.
  • Right to Deletion: To delete the Personal Data provided to us by you.
  • Right to Data Portability: To obtain a copy of your Personal Data in a portable, readily usable format.
  • Right to Opt-Out: To opt out of sale of Personal Data, please email support@turingvideo.com.

If any of the rights described above apply to you, you may exercise your rights by emailing us at support@turingvideo.com.

You must provide: (1) first and last name; (2) email address; and (3) zip code. We will take steps to verify your request by matching the information provided with the information we have in our records.

Our Site and mobile application are not designed for children. If we discover that a child under 13 has provided us with Personal Information, we will delete such information from our systems. We do not knowingly collect or sell Personal Information of consumers under 16 years of age.

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site and/or Application.

If you have questions about the privacy aspects of our Site or mobile application or would like to make a complaint, please contact us at support@turingvideo.com.