What are the default username and password for NVR and IP cameras?
What is the default IP address of your device?
Both NVR and IP cameras have DHCP enabled by default. It will automatically pick up an IP address of the network when plugged into a network.
Do you have any device discovery tools?
Yes, Smart Utility is a device management tool that can detect the device’s IP address within the same network, perform general configuration toward the device, firmware upgrade, extract system’s log and etc.
What are the video content analytic rules supported by your device?
Each of IP camera support the following VCA
- Crossing Line Detection
- Intrusion Detection
- Enter Area Detection
Which VCA Rules will support the Turing Vision Cloud?
Cross Line Detection - For Cross Line Detection event alert
Enter Area Detection - For People and Vehicle Search event
What display output does your NVR support and what is the max resolution to display?
NVR has two local display ports - HDMI and VGA. The maximum resolution is 4K 30Hz. HDMI and VGA are synchronous displays. Both outputs display the same contents.
Does each of your NVR come with the Turing Vision Bridge?
Yes, all Smart Series NVR should be packaged with our Turing Vision Bridge. If you do not have the bridge, please contact us to send you a Turing Vision Bridge.
What is the Turing Vision Bridge ? How does it work with your NVR?
A Turing Vision Bridge is a device that sets up a connection for NVR to communicate to our Turing Vision Cloud service. For details, please contact our support, your regional Sales Manager or Sales Engineers.
How do I upgrade the firmware version of a Network Video Recorder (NVR)?
Please follow the link
to learn more or contact your installer if help is needed.
I have enabled Search People in Analytic. Why are some people not shown in the People tab?
There are two possible reasons. First, the face is too far away from the camera or would not result in a good quality detection. The event will still be shown in “People” event, but the face will not be searchable due to low quality of facial image.
Second, we currently limit up to 1,000 faces to be detected per day per customer account.